Streamline medical records management with intelligent automation
Managing high volumes of healthcare documentation and medical records is a constant challenge, especially when you need to meet strict SLAs, ensure accuracy, and remain HIPAA compliant. ScaleHub’s GenAI-powered Intelligent Document Processing (IDP) service provides seamless integration with your existing workflows, delivering 99% accuracy in the classification, extraction, and processing of sensitive healthcare data.
Our solution uses an on-demand 24/7 crowd, advanced AI, and on-premise data snippeting to ensure patient information remains secure, with no full record visible during processing. This combination of AI and human intelligence allows medical BPOs and healthcare organizations to scale during high-volume surges while cutting costs and meeting complex client needs stress-free.
your benefits
SEAMLESS SCALING
Handle higher volumes of medical records and complex healthcare forms effortlessly with AI and a dedicated global workforce built to process any type of healthcare data. All this in as little as one hour.
HIGH ACCURACY
Data capture from medical documents requires extreme precision. Our GenAI-powered IDP ensures accurate, automated processing even under tight deadlines. Over 99% accuracy is guaranteed for classification, extraction, and indexing.
COMPLIANCE AND SECURITY
Maintain HIPAA compliance while securely handling PHI and PII. Hybrid environments, data and document snippeting, anonymization/redaction, and microtasking safeguard sensitive information during processing.
COST EFFICIENCY
Maximize profits with 100% automated document processing and reduce labor costs and operational overhead. No need for large, upfront investments.
INTEGRATION WITH EXISTING SYSTEMS
Easy integration into existing workflows. Zero lengthy onboarding means smooth operations and immediate benefits.
use cases
Clinical and non-clinical healthcare documents are auto-classified, and page reordering and document separation are completed as needed.
Clinical
- Lab reports
- Ultrasounds
- Consults
- Operative reports
- Immunizations
- Therapies
Non-clinical
- Release of information (ROI)
- Consent & patient intake forms
- HCFA forms
- Explanation of benefits (EOB)
- Workers compensation
- Insurance verification
Here's how medical document processing works with ScaleHub's GenAI-fueled IDP service
Our GenAI-powered IDP service is tailored to help medical BPOs process paper-based and digital medical records easily, integrating smoothly with existing IDP solutions, OCR software, scan clients, file transfer systems, and more. No preprocessing or barcodes necessary.
-
DOCUMENT INTAKE:
We process all types of healthcare documents—doctor's notes, lab results, x-rays, inpatient records, medical forms, prescriptions, and more.
-
CLASSIFICATION:
Documents are automatically identified and classified by content and layout using self-learning AI. Documents are separated and pages reordered as needed.
-
ANONYMIZATION & SNIPPETING:
If a document can't be automatically classified, its data is anonymized/redacted, or the document is zonally snipped to ensure privacy and full HIPAA compliance before it is sent to a 24/7 crowd for manual review and confirmation.
-
EXTRACTION:
Critical information, like date of birth, MRN#, or patient name, is automatically extracted and can be validated against master patient data if needed. Data snippeting, available on-premise or in the cloud, ensures patient data remains secure, with no full record visible during processing.
-
CROWD VALIDATION:
For exceptions not handled by AI or OCR, skilled contributors manually input snippets of data to ensure over 99% accuracy.
-
DATA DELIVERY:
Once processed, the data is accurately indexed and ready for seamless integration into downstream systems, helping your BPO meet SLAs while maintaining compliance and security. And it happens in as little as an hour.
"We moved one of our largest, complicated and most urgent medical records projects to the ScaleHub platform, which resulted in more accurate and consistent filing."
Director, Healthcare Operations
