Our dedicated Support team helps ensure smooth operations of your managed services.
For our tailored document automation solutions, we also provide first- and second- level software support. We offer fast, professional and comprehensive support services, making sure you can concentrate on your business.
how to reach support services
Simply send an email to support@scalehub.com
ONLINE
Submit a ticket at support.scalehub.com
PHONE
Call us: +49 (0)30 6349 96 99
REMOTE
Arrange an interactive remote session with us.
Available Mon.-Fri. 8 a.m. – 6 p.m. CET (Europe)
Available Mon.-Fri. 8 a.m. – 6 p.m. EST (USA)
INDIVIDUAL AGREEMENTS ARE AVAILABLE UPON REQUEST. SERVICE LEVEL AGREEMENTS FOR RESOLUTION AND REACTION TIMES ARE DEFINED IN INDIVIDUAL MAINTENANCE AGREEMENTS.
our support services include:
- Maintenance and support of Vinna, Laera, Xbound and ScaleHub crowd solutions
- Problem analysis – remote and on site
- Definition of work-arounds if necessary
- Bug tracking and fixing
- Coordination of third-party suppliers
- Retesting and quality assurance
- Deployment and rollout
ScaleHub in numbers
300+
combined years of experience in ECM and BPA
215+
years of combined teamwork with BPOs and SSCs
350+
successful projects
4.2 billion+
documents per year processed by all customers